Política de envío

Shipping Policy

At Artekura, we use a variety of shipping methods to ensure that your products arrive to you safely and on time. Please read this policy carefully to understand how we ship our products and the delivery timeframes to expect.

Shipping Timeframes

Once your order has been placed and confirmed, it may take up to 3-9 weeks for our skilled local artisans to create your custom product(s). Once created, your order will be shipped to your designated shipping address. Our shipping delivery window is 7-12 business days from the date your order has been fulfilled and shipped.

Please note that these timeframes are estimates and can be affected by factors outside our control, such as weather or international customs delays.

Shipping Methods

We use reputable, established shipping carriers to ensure the safe and timely delivery of your products. These include but are not limited to: USPS, FedEx, UPS and DHL. Once you receive a shipping confirmation email from us, you will be able to track your shipment using the provided tracking number.

Shipping Rates

Shipping rates depend on the weight, dimensions, and destination of your order. Shipping is free for all orders in the United States.

Order Confirmation

Once your order has been placed and confirmed, you will receive an order confirmation email. This email will include an estimated shipping date based on our production timeframe. Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Address

Please ensure that your shipping address is correct at the time of checkout. Artekura is not responsible for any delays or misdeliveries due to an incorrect or incomplete shipping address. If you need to change your shipping address, please contact us as soon as possible at concierge@artekura.com and we will do our best to assist you.

Shipping to Internacional Address

At Artekura, we understand that shipping internationally can be a complex process. To simplify the process for our customers, we offer worldwide shipping for all of our products. However, it's important to note that additional customs and import duties may apply depending on the final shipping destination.

For customers looking to ship to the United States, all customs and import duties are already included in the price of the item. This means there are no additional fees to be paid to receive the product.

For all other international orders, the customer is responsible for any additional customs and import duties that may apply. These fees are imposed by the destination country, and Artekura has no control over their amount or frequency. We recommend that our customers contact their local customs office or tax authority to determine what these additional fees may be.

In the event that additional fees are incurred, the customer is responsible for paying them upon delivery of the item. These fees are not included in the price of the item or in the cost of shipping.

Please note that Artekura works with international shipping partners to ensure timely delivery of our products. Although we strive to ensure that packages arrive in a timely fashion, we cannot be held responsible for delays caused by customs or other legal issues.

In summary, for customers shipping to the United States, all customs and import duties are already included in the price of the item. For international orders shipping to other parts of the world, additional fees may apply and the customer is responsible for paying them. For more information regarding our international shipping policies, please contact us via email at concierge@artekura.com

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