Política de reembolso

Return & Refund Policy

Terms And Conditions

At Artekura we want our customers to know their rights, feel safe to use our services and understand our commitments. The terms and conditions describe the regulations for using the Artekura Platform located at www.artekura.com 

Product Responsibility

At Artekura, we are committed to providing high quality pieces to our customers. Our designers are responsible for ensuring that their products meet our standards and are responsible for all information, photographs, measurements and descriptions related to their products.

We strive to provide our customers with accurate and transparent information about each product. However, if discrepancies or problems arise with a product, we encourage our customers to contact us immediately at concierge@artekura.com.

We take full responsibility for the products sold on our platform and are committed to ensuring that our customers have a positive shopping experience with us.

Prices & Taxes

At Artekura, we understand that international shipping can be a complex process. To support a smooth purchasing experience, we offer worldwide shipping for all of our products. However, please note that all customs duties, import taxes, and any additional charges are the sole responsibility of the customer, regardless of the destination country.

This policy applies to shipments to the United States as well as to all other international destinations. All duties and taxes are determined by the local authorities of the destination country, and Artekura has no control over their application, amount, or frequency.

We strongly recommend that customers contact their local customs office or tax authority prior to completing a purchase to determine any potential additional costs.

Any applicable duties, taxes, or fees must be paid by the customer upon delivery. These charges are not included in the product price or shipping cost displayed on our website.

While Artekura works with international shipping partners to ensure timely delivery, we cannot be held responsible for delays caused by customs clearance, inspections, legal requirements, or other circumstances beyond our control.

For further information, please contact us at concierge@artekura.com

Purchase 

All purchases of design pieces from Artekura can be made by any natural or legal person legally entitled to enter into such agreements, with a valid payment method and delivery address. The buyer completes the purchase by clicking on the "buy" button. The price of the piece, including shipping costs, will be charged immediately after the buyer clicks "buy". Artekura accepts credit card payments from all major vendors, including VISA, Mastercard, and AMEX.

Delivery

The shipping provider of Artekura will deliver the design piece(s) to the address given by the buyer within the time frame given under the shipping information of the piece.

The buyer must ensure that the address of delivery is correct and that it is possible to deliver during business hours.

In the case of extra costs for attempted delivery or similar, the customer must cover the full amount of the extra costs.

The time of delivery may depend on, and be made impossible by, external factors; force Majeure, strikes, postal delays, and other extraordinary circumstances.

Parts Damaged During Shipment

It is the buyer's responsibility to inspect the condition of the design piece upon delivery. If a piece is damaged, the buyer must contact Artekura within three days of receiving the piece by sending an email to concierge@artekura.com. The email must include the order number, contact details, delivery date, information about the damage, the name of the design piece, a photograph of the damage and the condition of the inner and outer packaging.

During shipping, all parts are covered by insurance. Damage inflicted during shipping will therefore never be the responsibility of the buyer. If the damage has clearly occurred due to a defective produced part or insufficient packaging, the designer will bear the costs of return and repair. If the damage has clearly occurred during shipping, despite sufficient packaging, the insurance or Artekura will assume the costs of return and repair. It is, however, crucial that the buyer contact Artekura within three days of receiving the piece, with photographs clearly documenting the damage and the condition of the inner and outer packaging.

If a piece is damaged upon delivery, the buyer has the right to have it repaired, receive a new design piece, or cancel the purchase for a full refund of the total cost.

Returns

Returns are handled according to the laws in effect in the jurisdiction of the state or country from which the designer sells their design pieces. Return rights may therefore differ depending on where the creators are located.

In case a buyer wishes to return a design piece, Artekura must be notified by mail to concierge@artekura.com within 3 days after successful delivery and deliver the design piece to the transport provider before the return right expires.

Return shipping costs shall be borne by the purchaser. Artekura will issue a return label and the price of the product(s), except shipping costs, will be refunded to the buyer within 30 days after the designer has received the design piece.

We do not accept returns on custom made items.

Content

The distribution of viruses, trojans, worms, logic bombs, or any other harmful material through the Artekura platform is strictly prohibited.

Artekura shall not be held liable for any damages resulting from the use of the website or Artekura’s services, including but not limited to direct or indirect damages, loss of profits, or loss of data.

Artekura is responsible for the technical development and maintenance of the www.artekura.com platform. Technical errors may occur, and if such errors affect a purchase decision, Artekura is committed to correcting them. The website, or parts thereof, may be unavailable at any time or for any duration.

Any individual may register for an Artekura user account using a valid email address. Registration is free of charge and does not imply any obligation to purchase. All information provided must be truthful and accurate. The use of false or inactive contact details is not permitted. Artekura reserves the right to suspend or terminate user accounts and remove content at its discretion.

Designers, curators, and users must not upload or publish any content that violates Artekura’s policies, applicable laws, or ethical standards, including but not limited to copyrighted, violent, pornographic, offensive, aggressive, racist, or sexist content.